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Warranty and Rebate Coordinator – Grand Rapids, MI

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STAR TRUCK RENTALS PRIDES ITSELF IN OUR COMMITMENT TO EACH AND EVERY ONE OF OUR EMPLOYEES.  WHEN YOU JOIN STAR, YOU ARE JOINING A FAMILY.  AT STAR, WE STRIVE TO PROVIDE TOP NOTCH BENEFITS AND A FAMILY CULTURE THAT UNDERSTANDS THE IMPORTANCE OF THE BALANCE BETWEEN YOUR WORK AND YOUR LIFE.

Star’s employees and their families are a top priority. That’s why we offer all our diesel mechanics an excellent benefits package, with exceptional medical coverage, dental and vision benefits, 401K with a  company match, profit sharing,  flexible dependent care and medical spending accounts, free employee, spouse and child life insurance, free disability insurance and employee referral bonuses to name a few.

 

Duties and Responsibilities:

  • Processes warranty claims on a timely basis for each franchise or distributor.
  • Processes all warranty paperwork to ensure proper documentation.
  • Verifies criteria required by factory or distributor.
  • Reconciles all warranty receivables with payments through the appropriate accounting schedule.
  • Posts credits on computer.
  • Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims.
  • Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
  • Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
  • Files and maintains all service records as required by the warrantor.
  • Keeps informed of all factory recalls and bulletins.
  • Assists with the cashier and telephone operator duties as needed.
  • Assists with any clerical needs as directed by Fleet Analyst.
  • Maintains a professional appearance and a neat work area. Performs other duties as assigned.

Qualifications:

  •  High School Diploma
  • General knowledge of heavy duty trucks
  • Knowledge of basic computer skills, including Microsoft Office.
  • Advanced root cause problem solving skills.
  • Effective and professional communications skills.
  • Strong customer service orientation.
  • High level of analytical skill to develop a range of possible solutions to address a wide range of issues.
  • Organizational skills.
  • Ability to collaborate and encourage employee engagement.