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Rental Agent, MI

Star Truck Rentals, Inc. is looking for a dependable, driven, and enthusiastic individual for a Rental Agent in MI. A Star Truck Rentals Rental Manager is primarily involved in the sales/marketing of Star’s 900 light to heavy duty rental units to our current and potential customers. Rental Managers work very closely with their branch service team and the Lease Account Managers on fleet management to meet customer needs and to sell all of Stars services. Rental Managers are expected to be in frequent communication with Star’s 17 other branches, including our corporate office located in Grand Rapids. 2016 marks 150 years of service for Star Truck Rentals and 100 years owned and operated by the same family! Being born and raised in Michigan since 1860 Star Truck Rentals is proudly in its 4th generation of family leadership. Star has been honored with the trust and confidence of over 1000 commercial accounts, among which are several Fortune 500 corporations. The company currently boasts 17 locations in Michigan and one in Goshen, Indiana. Star values continuous improvement not just with our services and market strength but with employee involvement and growth. Join a FAMILY at Star Truck Rentals, not just another company!

Star Truck Rentals offers competitive wages and an excellent benefits package. Which include:

  • 401k matching and profit sharing
  • Exceptional Medical Coverage, Vision and Dental
  • Free Life Insurance, Long-term disability and short-term disability benefits
  • Paid vacations and holidays. Including your birthday and anniversary.


Major Responsibilities:

Sales and Marketing

  • Manage and oversee rental fleet.
  • Assist customers’ questions about the product line, price, availability, product use, and credit terms.
  • Responsible for generating rental sales leads and consult with clients after sales contact to secure future sales.
  • Drive profitable revenue growth by maintaining and growing customer relationships.
  • Recommend products to customers based on the customer’s needs or type of business.
  • Develop leads through telephone solicitation and customer visits; follow through on new leads.
  • Estimate or quote prices on short-term rental equipment, credit or contract terms, and delivery dates.
  • Ensure complete customer satisfaction in a fast-paced environment.
  • Timely and accurately bill all rental invoices for your branch; must be comfortable with math.
  • Accurately reconcile cash and credit rental transactions for your branch.
  • Responsible for being in compliance with company, local, state, federal and other regulatory agencies.


  • Coordinate with the Maintenance Team on fleet management; be aware of units out of service, follow up regularly on pending units, length/type of repairs on rental units, special needs for upcoming rental reservations, etc.
  • Deal comfortably with senior management.
  • Responsible for ensuring 2nd and 3rd shift employees are trained on the basics of rental and can get the customer back on the road.
  • Communicate effectively across all functions; both professional and timely through verbal and written communication is required.
  • Administrative
  • Professionally handle inbound and outbound calls from a multi-line phone system.
  • Manage multiple assignments and tasks at one time, set priorities, and adapt to changing conditions and work assignments Additional Requirements.
  • Goal oriented, drive for results, assertiveness, and ability to deal well with ambiguity.
  • Self-motivated and self-directed, high level of energy.
  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors at both the local level but at the corporate level).
  • Ability to maintain confidential information that customers share about their market or credit information given to process their bills.
  • Maintain composure when addressing stressful situations; resolving customer complaints by determining cause; explain the best solution, timely expedite correction according to corporate policies.
  • Ability to make independent decisions, work well in a team environment, customer service skills, organizational skills, and a positive attitude are required.
  • Other projects and tasks as assigned.

Physical Requirements:

The physical requirements described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must regularly be able to get in and out of small to large truck equipment. This includes but is not limited to climbing steps to sit in driver and passenger seat, lifting roll doors on the back of cabs and trailers, bending down to view the truck from all angles, etc.
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral visor, Depth perception and Ability to adjust focus.
  • Associate will be required to visually inspect equipment in all weather conditions and inside shop bays when needed.
  • Associate will be required to read a series of numbers in the exact order of placement to safely and adequately manage truck equipment.
  • While performing the duties of this job, the associate is regularly required to stand, walk, sit and talk or hear.

Qualifications and Education Requirements:

  • Must be at least 18 years of age.
  • High school diploma or equivalent required.
  • Valid Driver’s license required.
  • At least 2 years of customer service experience required.
  • At least 1 year’s sales experience required, transportation sales preferred.
  • Proficient in Microsoft Outlook, Word, and Excel; effectively using web browsers such as Google Chrome, Mozilla Firefox, and Internet Explorer.
  • Experience in Light to Heavy Duty equipment preferred.
  • Willingness to travel as necessary, work the required and set schedule, work at the specific location required.
  • Submit to a background investigation (to include past employment, education, and criminal history) and drug screening to be hired and submit to random drug tests during employment.
  • Rental Manager Position is 5 days a week, Monday- Friday; hours vary depending on branch but should be completed during the hours of 7-5.


Star Truck Rentals is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, as status as a qualified individual with disability.